Question 1

How do you calculate the delivery costs?

Accepted Answer

All our deliveries are charged at cost - no additional costs are added for packaging, admin or time.  Dependent on the item and your location we either use a trusted courier, Parcelforce or Royal Mail Special Delivery.
 
Delivery for items despatched to addresses within England and Wales is calculated at the check out.  The flat rate quoted covers England and Wales only. Delivery is via a trusted courier service with a single driver, who will need assistance unloading at your end (ground floor delivery only).  An express and two man delivery service is available; as is delivery to Scotland and Islands; please contact us for prices.
 
All orders are handled personally to ensure your items arrive quickly and safely.  We aim to process and dispatch orders within 5-7 working days of receiving payment.  
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We send orders nationally and internationally using Parcelforce, Royal Mail Special Delivery or our trusted couriers. Delivery is charged at cost and we keep packaging to a minimum. The outer packaging may not always be as pretty as the inside as we are doing our best to be eco-friendly and we re-use boxes wherever possible.
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Delivery details will be confirmed once we have your full order (including the postal address for delivery and any specific requirements you may have).  Alternatively, we are happy to work with your own preferred courier service if you have one.
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If you have any queries about ordering and paying for items please contact us at info@theantiqueshound.co.uk
 
Where items are posted we aim to post all items within 5 working days of ordering – all items are insured and require a signature on delivery. If an item arrives damaged, please let us know within 48 hours. You may be asked to send photographs of the damage prior to return, so that we can place a claim with the postage handler.

Question 2

Do you have a shop / can I view products before I buy?

Accepted Answer

As we are an online antiques business only, the website is open 24 hours a day. The Antiques Hound office is open 10am - 5pm Monday - Friday for all telephone and email enquiries.  Our email address is info@theantiqueshound.com and our mobile phone numbers are Suzanne 07889378837; Louise 07762954865 and the Omelo Mirrors studio can be contacted on 01179490636.
 
We take detailed photographs of our items and provide informative descriptions. If you would like to know more about a specific piece, or require further measurements, please contact us (with a website link to the item) and we will be happy to provide this information.

Question 3

How do I pay for my items?

Accepted Answer

Our shop enables you to purchase securely online with our payment provider PayPal.

All prices shown on the website are in pounds sterling and exclude delivery (unless otherwise stated). Delivery cost per order will be calculated by PayPal at checkout, based on destination and product selection. You do not need to be registered with PayPal, you can checkout as a guest.
 
Alternatively, payment can be made over the phone with credit or debit card via iZettle (a PayPal service).
 
We also accept bank transfers.

Question 4

What is your returns policy?

Accepted Answer

If you wish to return your order please contact us no later than 14 calendar days after the date on which you receive the order.  
 
Please quote your order number, your name and address, and the reasons for return.
 
You are responsible for returning the item within 14 calendar days of cancelling.
Please ensure you use a secure and reliable method to return your purchase. The parcel is your responsibility until it reaches The Antiques Hound.
Our address is 25 Knowle Road, Bristol, BS4 2EB, UK.
We will issue a refund, where appropriate, within 14 calendar days after receiving the returned goods.
We regret that refunds are not offered after the fourteen day period expires.
In the rare occurrence of damage in transit, please notify us within 48 hours of receipt of the item.

Question 5

How do you source your pieces?

Accepted Answer

Today there is a real understanding of how the past and present can live happily together and at the Antiques Hound you will find hero pieces for your home that are practical, beautiful and sustainable.  We like to think of the items we source as Furniture with a past, designed for the future.
 
We go out buying regularly and take great pride in the items that we source.  We unashamedly buy what we like; focusing on quality, originality, good design and craftsmanship.  
 
We are based in Bristol and Brighton so tend to focus our sourcing within the South of England, which covers around one-third of the country.  This helps us retain our focus on buying compact furniture whilst also minimising our environmental footprint.
 
At the Antiques Hound we offer quality not quantity so items often sell quickly.  Trends come and go, but beautiful, hand selected products will endure the test of time.  If there is something you are specifically looking for, please get in touch with us and we'll do our best to help.

Question 6

Have electrical items been PAT tested?

Accepted Answer

Yes. Any electrical equipment listed has been PAT tested by a qualified electrician and is sold ready to use.

FAQs

Frequently asked questions