Delivery for items despatched to addresses within England and Wales is calculated at the check out. The flat rate quoted covers England and Wales only. Delivery is via a trusted courier service with a single driver, who will need assistance unloading at your end (ground floor delivery only). An express and two man delivery service is available; as is delivery to Scotland and Islands; please contact us for prices.
All orders are handled personally to ensure your items arrive quickly and safely. We aim to process and dispatch orders within 5-7 working days of receiving payment.
We send orders nationally and internationally using Parcelforce, Royal Mail Special Delivery or our trusted couriers. Delivery is charged at cost and we keep packaging to a minimum. The outer packaging may not always be as pretty as the inside as we are doing our best to be eco-friendly and we re-use boxes wherever possible.
Delivery details will be confirmed once we have your full order (including the postal address for delivery and any specific requirements you may have). Alternatively, we are happy to work with your own preferred courier service if you have one.
If you have any queries about ordering and paying for items please contact us at firstname.lastname@example.org
We hope you will be delighted with your order. We do everything to ensure our items are sold in the best possible antique or vintage condition, and that any imperfections are highlighted in our listings. Due to the pre-loved nature of these items, we are unable to accept any returns on our antique or vintage pieces unless they are damaged.
If you return an item, the item must be returned to the Antiques Hound in its original packaging and original condition. Our courier will always ask you to unpack your item upon delivery to ensure that you are happy.
We follow these guidelines:
If you wish to return your order please contact us no later than fourteen calendar days after the date on which you receive the order. Please quote your order number, your name and address, and the reason for return.
We regret that refunds are not offered after the fourteen day period expires.
Products that are sourced and ordered to your specification cannot be refunded, unless faulty. We are also unable to accept returns because the item was too big / small. Measurements are supplied for all items for sale on the website.
All merchandise returned must be accompanied with a delivery note or invoice as proof of purchase. You are responsible for returning the item within 14 calendar days of cancelling.
Please ensure you use a secure and reliable method to return your purchase. The parcel is your responsibility until it reaches The Antiques Hound. Our address is 25 Knowle Road, Bristol, BS4 2EB, UK.
We will issue a refund, where appropriate, within 14 calendar days after receiving the returned goods.
The Antiques Hound will take payment via the following ways:
PayPal payment platform (does not require a PayPal account)
We are also able to take credit or debit card orders on the telephone via iZettle which is a PayPal service
Paypal is a highly regarded, globally accepted payment platform with recognised standards of compliance and security.
Ordering online is quick and easy at The Antiques Hound, the shop is open 7 days a week, 24 hours a day.
All your card information is encrypted using the latest secure technology and passed directly to PayPal for authorisation. We can only process your order once authorisation has been obtained.
If you need any advice before making your purchase feel free to drop us a line at email@example.com or call us on 07593 129 559.
The Antiques Hound does not store or share any financial information provided by the customer.
RESERVATION OF ITEMS
We are happy to place items on reserve for up to 1 week for trade partners. Please contact us to discuss specific requirements.