We hope you will be delighted with your order.  We do everything to ensure our items are sold in the best possible antique or vintage condition, and that any imperfections are highlighted in our listings. Due to the pre-loved nature of these items, we are unable to accept any returns on our antique or vintage pieces unless they are damaged.

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If you return an item, the item must be returned to the Antiques Hound in its original packaging and original condition.  Our courier will always ask you to unpack your item upon delivery to ensure that you are happy.

 

We follow these guidelines:

If you wish to return your order please contact us no later than fourteen calendar days after the date on which you receive the order.  Please quote your order number, your name and address, and the reason for return.

We regret that refunds are not offered after the fourteen day period expires.

Products that are sourced and ordered to your specification cannot be refunded, unless faulty.  We are also unable to accept returns because the item was too big / small. Measurements are supplied for all items for sale on the website.

All merchandise returned must be accompanied with a delivery note or invoice as proof of purchase.  You are responsible for returning the item within 14 calendar days of cancelling.

Please ensure you use a secure and reliable method to return your purchase. The parcel is your responsibility until it reaches The Antiques Hound.  Our studio business address is 25 Knowle Road, Bristol, BS4 2EB, UK.

We will issue a refund, where appropriate, within 14 calendar days after receiving the returned goods.

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